Yesterday I went to the evening service of the largest church in Sydney.
In short, the service was, relatively, what I expected.
But, as they were launching their Christmas services and, with a lot of extra activities like fireworks, Christmas lights, jumping castles, horse-and-cart rides, food stalls, ect, there were heaps of people.
A mean... A. Lot.
More, I hope, than they expected.
Because the time before the service was... interesting.
Whilst the parking attendants were friendly and efficient, we had to park a long way away.
No big deal.
That was borderline expected.
Then we arrived to the entrance doors.
It was hectic.
People were everywhere.
And, without a person inside saving you a seat (with proof provided via a text message) then you weren't getting inside the main auditorium.
Now, while the throng of people trying to enter wasn't exactly orderly, the guy on the door wasn't helpful.
In fact, he was borderline rude.
As an uninitiated churchgoer, I would have, nearly, been put off enough to leave.
But, there's an issue... What do you do when you get more people than you can handle?
Sure, it might be a problem that many only dream of, but, it's an issue which can arise with any event where...
You only have so many seats inside the building...
You only have so many seats on the bus...
You only have so many seats in cars...
You only have so many beds to sleep in...
You only have so many gingerbread house kits...
At any event where you only have "so many" you can hit your "final number."
Then what do you do?
Realistically, there's not a great deal you can do.
Fire restrictions exist.
Transportation laws exist.
You can't create more resources out of thin air.
Eventually, you're at capacity or you run out.
But, you can do one thing.
Be polite.
Not once did I, admittedly in the middle of a stressful situation, hear the guy on the door yesterday apologise.
For the inconvenience...
For the delay...
For the chaos...
The words "I'm sorry but..." would have made a massive difference.