Monday, November 14, 2016

The three positive messages of "pushback"

Last year I posted on the secret code for pushback.

But, there's a hidden message sent by someone who is willing to push back on what you're saying.

And, perhaps surprisingly, they're not negative.

In fact, they're a game-changer when dealing with criticism or someone with the gumption to challenge you.

The following list, of course, excludes those who are doing nothing but muck-raking or anonymous trolling...

Someone who's willing to make a stand on what you're saying or doing sends three positive messages...

First, at least potentially, it means that they care.

Second, it means that they're brave enough to actually speak up and should, if nothing else, be honoured for that courage.

Third, it shows that they have been paying attention.

If someone is willing to take the time to talk with you after a service, or make the effort to compose an email - even if it's a little awkward or uncomfortable to receive - it shows that they've been engaging with what you've been doing to such an extent that it's created a response.

When someone displays that they've been listening and engaging, that's an occasion to be thankful.

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