In the past I've written how I regularly trawl alltop.com's Church, Christianity, Speaking and Leadership topics.
Last night I stumbled over this post and I think it applies really well for listening, but also confrontation.
If you're going to have a discussion that could break down into an argument, abort if you are Hungry, Angry, Lonely or Tired.
STOP. Eat. Calm down. Take a breath. Get some sleep. Have some fun.
Remember, sometimes it is better to H.A.L.T. the discussion and pick it up at a better time.
Whenever I've gone into a combustible meeting with any of these symptoms, or been faced with someone else with these ailments, it quickly turns ugly...
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