The next step of helping

This is who you can call...

This book might be good to check out...

This professional would be helpful to chat with...

This person has gone through a similar thing, ask them for advice...

The above is, often, not the start of an offer to help.

Far and away, the best response to a request for help, is a listening ear. Even Job's mates knew that.

But, in time, the offer of help should, ideally, be accompanied with some useful knowledge, or at least the offer to journey with person while, together, you try to unearth the next useful step.