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Monday, April 9, 2012

Criticism from Mr X?

Criticism happens.

In ministry, criticism will definitely happen.

And given enough time, you'll probably be a recipient of anonymous criticism.

I've been criticised. Often with good cause.

Although I've never had an unidentified note-to-point-out-a-way-which-you-can-improve, I know people who have. Ministers. Youth ministers. Family workers. Worship leaders. Teachers. Speakers.

How should you respond to anonymous criticism?

1 - Share it with trusted people who give you honest feedback. The person may just be blowing off steam and you are the innocent target. See if the criticism is on the right track. It may not be, but then again it may.

If it's not leading down a useful path, ignore it.

If it is...

2 - Take it on board. What points are accurate? Are they pointing out a blind spot? Have you heard this before? Do your own personal self reflection about the situation. Listen to the responses those in the first point gave you.

3 - Even though the perp didn't put their name to the complaint, they are providing a chance to learn. Chat through some of your thoughts with someone on the outside. If you need to make changes, do so.

4 - As hard as it is, don't try and track the person down. Don't over-analyse the wording. For whatever reason, they don't want to be known. Trying to track them down like an Agatha Christie detective will only sow mistrust.

5 - Finally, and this point is HUGE since it is unsolicited criticism, let it go.

It's hard, but burn the letter. Delete the email. Erase the text message.

There's no point keeping the criticism and allowing it to kick you in the guts for weeks or months.

2 comments:

  1. "It's hard, but burn the letter. Delete the email. Erase the text message."
    ... but if it's an anonymous blog comment, argue the point at length.

    ReplyDelete
  2. Well played Mr X... Well played.

    ReplyDelete