1%

As i was shuffling chairs before church yesterday afternoon my mind was reminded of the difference between acceptable and excellent. I may have heard it from a famous footy coach, quoted by John Maxwell sometime or even mashed together in my own head...

It goes something like this...

The difference between acceptable and excellent is made up of 1%'s. The little things make the difference.

It's the PowerPoint slides and newsletter without typos. The clean church. Adequate lighting. Starting and finishing on time. Not having a buzz through the PA.

It's the details that influence the way others react.